Privacy Policy


This privacy policy sets out how Steam Heritage Publishing Ltd uses and protects any information that you provide when you use this website.

Steam Heritage Publishing Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page so you should check this page regularly to ensure that you are happy with any changes. This policy is effective from 8th May 2020.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address and telephone
  • demographic information such as post code, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • We may use the information to customise the website according to your interests
  • We may contact you by email, telephone or postal mail in relation to services you have used or purchased on the website to help improve its accuracy or enhance its performance
  • If you have placed an order with us we may need to contact you in relation to processing the order
  • If you have signed up to our email newsletter then we will periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes for which we may contact you by email, phone or postal mail.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We do not store any financial or credit/debit card details following any online or telephone transactions.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Set your cookie preferences

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at .(JavaScript must be enabled to view this email address).

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

We may transfer your personal information to a third party - such as a mailing house - to fulfil our contractual obligations to you, such as delivering your magazine subscription copies, but we will take steps to ensure your privacy rights continue to be protected.

You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to Steam Heritage Publishing Ltd, Unit 1&2, Alfold Business Centre, Loxwood Road, Alfold, Cranleigh, Surrey GU6 8HP or email .(JavaScript must be enabled to view this email address).

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

You may request, in some instances, for your details to be removed from our systems. Please contact us at the address above or email .(JavaScript must be enabled to view this email address).

Supplying Content

Any content you supply or upload to the site in relation to details for attractions or events - including dates, contacts, images, videos, logos or any other related information or material - is assumed to be provided with consent to be displayed on the Steam Heritage website and published in the printed Steam Heritage Guide.

We reserve the right to amend, refuse or remove any content we deem as unacceptable or outside of our subject areas. You may not submit any information which is defamatory or libellous in tone or meaning. You must hold the rights to use any content, images, videos, audio or other media you provide.

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