Delivery & Returns
Delivery
We aim to dispatch items within seven working days of receiving payment of your order, subject to stock availability. We will usually use Royal Mail for delivery and will attempt to deliver your order to your delivery address. If items are returned to us as undeliverable we shall refund the price of the products less any postage and packing costs.
Cancellations & Refunds
Under the Consumer Contracts Regulations, you have the right to cancel an order for goods from the moment you place your order and ends 14 days from the day you receive your goods. If you wish to cancel your order, you can write to us at Steam Heritage Publishing Ltd, Unit 1&2, Alfold Business Centre, Loxwood Road, Alfold, Cranleigh, Surrey GU6 8HP or by email .(JavaScript must be enabled to view this email address).
If you have received the products, you must carefully repackage and return them to us within 14 days at Steam Heritage Publishing Ltd, Unit 1&2, Alfold Business Centre, Loxwood Road, Alfold, Cranleigh, Surrey GU6 8HP. Until the items have been returned, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products once we have received and checked that they are in a re-saleable condition. We will only refund postage costs on faulty items.
Damaged Goods
We take care to ensure you receive your goods in perfect condition. However, if your goods are damaged, please call us on 01403 588 360 within 3 working days of receipt of your order. We will either replace the goods or arrange a refund as appropriate.
Online Subscriptions
Our membership plans and subscriptions to Steam Heritage or VS Online are billed either monthly or annually at the start of your subscription term. Subscriptions automatically renew unless cancelled. You can cancel your subscription at any time. Subscription payments are handled by PayPal so you can either decline the next payment when it is requested or contact us at .(JavaScript must be enabled to view this email address), or call 01403 588 360, and we will cancel it for you.